Frequently Asked Questions (FAQ)
The delivery times for our products vary based on location and shipping method. Each product's individual page includes estimated shipping times for your convenience. For more detailed information about shipping times, please refer to our comprehensive Shipping Policy. Our goal is to ensure you receive your order as quickly as possible, and we appreciate your understanding as we work to deliver your products promptly.
To track your order, simply wait for the shipping confirmation email that we send after your order has been dispatched. This email will include your unique tracking information, allowing you to monitor the status of your delivery in real-time. If you encounter any issues with your tracking number, please reply directly to the confirmation email, and our customer support team will be happy to assist you promptly. For further assistance, you can also visit our Order Tracking Page for additional support.
At EsaShopia, we’re committed to your satisfaction. If your order arrives damaged or goes missing, we offer a free replacement or full refund. Simply email a photo of the damaged item to care@esashopia.com to initiate the refund process.
Yes, we currently deliver orders exclusively to the United States of America. We are committed to providing reliable shipping services within the U.S. to ensure you receive your products promptly. For more information about our delivery options, please check our Shipping Policy or contact our customer support team if you have any questions.
In some cases, products in your order may be shipped separately to ensure faster delivery and minimize additional shipping charges. This can occur when items are sourced from different distribution centers or warehouses. We strive to provide you with the most efficient shipping experience possible, so you receive your items as quickly as possible. If you have any questions about your order's shipment, please don’t hesitate to contact our customer support team.
We are pleased to offer free shipping on all orders over $50 to ensure you get the best value on your purchases. For orders below this threshold, a shipping fee of $4.99 will apply. Enjoy hassle-free shopping with transparent shipping costs, and take advantage of our free shipping offer by reaching the minimum order value. For more details on our shipping policies, please refer to our Shipping Policy or contact our customer support team.
Our gift cards are valid for 5 years from the date of purchase, allowing you ample time to enjoy your shopping experience. After this period, the gift card will expire, so be sure to use it before then! For more information about our gift cards and their terms, please visit our Gift Card Policy or contact our customer support team.
To check your gift card balance, please contact our customer support team care, and we’ll be more than happy to assist you. Knowing your balance helps you make the most of your shopping experience. For any other inquiries about our gift cards, feel free to reach out or visit our Gift Card Policy for additional information.
Yes, you can change your order if it hasn’t been dispatched yet! Simply contact our customer support team, care@esashopia.com, and we’ll be glad to assist you with the modifications. Please note that once your order has been shipped, we are unable to make any changes. For further inquiries about your order, feel free to reach out to us!
Yes, you can cancel your order if it hasn’t been shipped yet! To proceed with the cancellation, please contact our customer support team, and we’ll be happy to assist you. Please keep in mind that once your order has been dispatched, it cannot be canceled. For further assistance or questions about your order, don’t hesitate to reach out!
While our standard policy does not typically allow for returns or exchanges, we recognize that every situation is unique. If you are dissatisfied with your purchase, we encourage you to contact us at care@esashopia.com. Our customer support team is dedicated to finding the best solution for you. For more information on our refund policy, please visit our Refund Policy page.
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